From the Motor Pool to the Cloud

The through-line that connects Army logistics, enterprise tech, and the career ahead.

Iyahannah PMP® · CSM®
Enterprise Customer Success & Program Management

01

The Foundation

U.S. Army · 92Y Supply Specialist · Sergeant E-5 · 2016–2022

"The Army didn't just teach me to work hard. It taught me that every resource has accountability, every mission has a deadline, and every person on your team is your responsibility."

Accountability

Managed millions in government assets using SAP/GCSS-Army. Zero tolerance for gaps. Every dollar, every item, every commitment—tracked, verified, delivered.

Leadership

Led and mentored junior soldiers. Delivered performance evaluations. Owned team outcomes. Built systems where people knew exactly what success looked like.

Mission First

When the mission changes at 0200, you adapt. This is how I handle escalations today—stay calm, reassess, execute with the resources you have.

02

The Pivot

Two parallel tracks. Regulated complexity and public impact.

Merck

2022–2023

Regulated Industry. Agile Discipline.

KEY WIN Delivered on-time project intake and sprint ceremonies across IT/Compliance teams. Managed Jira workflows, enforced SOX compliance, coordinated cross-functional teams with zero audit exceptions.

Broward County Gov

2023–2024

Public Impact. Real Accountability.

KEY WIN Managed multi-phase capital sustainability programs; delivered public accountability reporting. Coordinated contractors, architects, and elected officials—every decision documented and defensible.

03

The Acceleration

From compliance frameworks to customer partnerships. Deep expertise, real impact.

Akamai

InfoSec TPM · 2025–2026

Deep end of security program management—vendor risk, compliance, policy, and Jira-driven pipelines. Built security programs from ground up. FedRAMP familiarity. Managed executive-level escalations.

Highlights FedRAMP-adjacent compliance architecture · Executive dashboard reporting · Cross-functional security coordination

Oracle

TAM (Technical Account Manager) · 2025–Present

Where PM rigor, executive presence, and technical depth converge. Architect customer success plans, own escalations, protect strategic accounts. Weekly SR leadership, QBR delivery, account health monitoring.

Highlights Weekly SR leadership · Executive QBR delivery · Account health monitoring & escalation ownership

04

The North Star

Where I'm going—and why it matters.

NOW

Microsoft CE&S — Join as CSAM or Success Programs Delivery Lead. Leverage Army clearance, veteran background, and enterprise PM rigor to scale customer success operations.

2 YEARS

Senior Program Lead — Grow into senior delivery leadership. Earn PL-300, deepen Azure expertise. Become the go-to for complex government and regulated customers.

5 YEARS

Career Equity LLC — Launch an LLC helping veterans, women, and non-traditional candidates break into enterprise tech. Bring the playbook that worked for me to the next generation.

"My story isn't finished. But every chapter so far was preparation for what comes next."