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Enterprise technology leader with 10+ years deploying SaaS platforms, governing multi-stakeholder customer programs, and designing the operational systems that scale customer-facing teams. From managing a $2B+ Army property book to owning JPMorgan Chase at Oracle, leading four concurrent InfoSec programs at Akamai, and driving 100% SaaS adoption across 20+ departments at Broward County. Secret clearance holder. PMP. Lean Six Sigma Green Belt. AI builder. This entire portfolio was built with AI.
Core Competencies
Technical depth across implementation management, customer project delivery, CS operations, and enterprise program management.
Full lifecycle enterprise SaaS deployments from discovery through hypercare. Configuration, UAT, go-live, and time-to-value optimization driving 100% adoption.
RAID discipline, steering committees, and executive governance for Tier-1 enterprise accounts. SOW execution, escalation management, and renewal signal surfacing.
Designing the systems, dashboards, and processes that scale customer-facing teams. Health scoring, executive dashboarding, GTM integration, and KPI tracking.
Standing up governance, executive reporting, and cross-functional cadence for enterprise programs in environments without existing PMO infrastructure.
Tech Stack
Hands-on experience across CRM, cloud platforms, security frameworks, project management, and AI tools.
Proven Results
Real outcomes from enterprise engagements at Oracle, Akamai, Broward County, Merck, and the U.S. Army.
Portfolio
Interactive deliverables showcasing enterprise strategy, AI-powered tools, and cross-functional execution.
QBR deck, health tracker, onboarding playbook, success plan, EBR, renewal playbook, and champion map.
7 SamplesInteractiveProject charter, risk register, RAID log, Gantt timeline, and executive status report for enterprise programs.
5 SamplesGovernanceVisual resume showcasing 4 enterprise roles, updated certifications, and key metrics in an interactive 11-slide format.
11 SlidesResumeAI-powered live dashboard - Gmail auto-sync, 252+ applications tracked with Chart.js visualizations.
DashboardAI-SyncedNarrative journey from Army logistics to enterprise technology leadership - 5 chapters of growth.
Narrative5 ChaptersThe candidate brief - metrics-driven proof points, competitive advantages, and what I bring to your team.
Candidate Brief5 SlidesStep-by-step guide with AI prompts - proof that I don't just talk about AI, I build with it.
GuideAI PromptsCareer Timeline
Progressive career building enterprise relationships, driving technical adoption, and delivering measurable outcomes.
Owned end-to-end engagement for JPMorgan Chase (Fortune 10) across the full Oracle Fusion HCM Cloud platform through Redwood UI migration. Sustained 95%+ SLA on 130+ concurrent Service Requests across nine product areas. Architected the Service Value Review governance cadence spanning 25+ stakeholders. Resolved multi-month Sev-2 escalations and owned 508/ADA/WCAG compliance.
JPMorgan Chase130+ SRsEBRs/SVRs95%+ SLARedwood UIPrimary operational liaison for Akamai's InfoSec portfolio across 30-50+ stakeholders spanning Security Engineering, GRC, Compliance, Risk, and executive leadership. Managed four concurrent security programs on-time against compliance commitments. Tracked 265 compliance control narratives (82% complete by Q3). Designed dashboards reducing ad-hoc requests ~40% and built centralized Action Item Tracker (100+ items/quarter).
30-50+ Stakeholders265 ControlsISO/NIST/FedRAMPExecutive DashboardsRan the full procurement lifecycle inside a nationally accredited Purchasing Division (NIGP OA4, NPI AEP, FAPPO Award of Excellence) serving 60+ County agencies. Owned end-to-end Bonfire B Pro SaaS deployment across 20+ departments to 100% on-time milestones, 100% adoption in 3 months, and 30% operational efficiency improvement. Built standardized frameworks adopted across procurement and operations.
100% AdoptionImplementationChange Mgmt60+ AgenciesPrimary internal customer liaison for enterprise system deployments across global procurement. Improved cycle times by 20%, approval times by 25%. Built Power BI dashboards translating complex financial data into actionable insights for stakeholders.
SAP AribaPower BIJiraProcess ImprovementStaff Sergeant (SSG / E-6, NCO) in the U.S. Army Reserves, direct people leader of teams of 7-10 soldiers, accountable for performance management, training, mentoring, and readiness. Managed $2B+ property book with 179-250 active line items in SAP GCSS-Army at 100% accountability. Applied Lean Six Sigma to deliver $1.5M in cost savings. Active U.S. Secret Clearance.
$2B+ Assets$1.5M SavingsSecret ClearanceLean Six SigmaCredentials
Florida International University · December 2024