Each role sharpened one part of the same craft — the discipline of standing up systems people actually keep using.
Owned end-to-end engagement for JPMorgan Chase (Fortune 10) across the full Oracle Fusion HCM Cloud platform through Redwood UI migration. Sustained 95%+ SLA on 130+ concurrent Service Requests across nine product areas. Architected the Service Value Review governance cadence spanning 25+ stakeholders — ran it as a decision-making forum, not a status readout.
Primary operational liaison for Akamai\'s InfoSec portfolio across 30–50+ stakeholders. Managed four concurrent security programs on-time against compliance commitments. Tracked 265 compliance control narratives (82% complete by Q3). Designed dashboards reducing ad-hoc requests ~40%. IAT wraparound — fingers in everything, driver of only what mattered.
Full procurement lifecycle inside a nationally accredited Purchasing Division serving 60+ County agencies. Owned end-to-end Bonfire B Pro SaaS deployment across 20+ departments — 100% on-time milestones, 100% adoption in three months, and 30% operational efficiency improvement. Not luck — a playbook.
Primary internal customer liaison for enterprise system deployments across global procurement. Improved cycle times by 20%, approval times by 25%. Built Power BI dashboards translating complex financial data into decisions stakeholders could act on — not more numbers.
Staff Sergeant (SSG / E-6, NCO), direct people leader of teams of 7–10 soldiers. Managed a $2B+ property book at 100% accountability. Applied Lean Six Sigma to deliver $1.5M in cost savings. Active U.S. Secret Clearance. Mission first, receipts on hand — the foundation for everything that followed.
The dashboard is a decision-making tool, not a reporting tool.