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01 / 05

Why Hire Iyahannah?

The Enterprise Technology Candidate Brief

AI Builder · Technical Leader · Secret Clearance Holder

Implementation MgmtCustomer PMCS OperationsProgram Mgmt
02 / 05

📊 Impact by the Numbers

Real outcomes from enterprise engagements at Oracle, Akamai, Broward County, Merck, and the U.S. Army:

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Years Enterprise Experience
Army → Oracle
0
Compliance Controls
ISO/NIST/FedRAMP/SOC2
0
SLA Adherence %
Oracle / JPMC
0
User Adoption %
Broward County
0
Ad-Hoc Request Reduction %
Akamai / Dashboards
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Cost Savings ($M)
U.S. Army
03 / 05

💎 Five Reasons to Hire Me

1

Enterprise Customer Delivery & Governance

At Oracle, I owned end-to-end engagement for JPMorgan Chase (Fortune 10) across nine Oracle Fusion HCM Cloud product areas through Redwood UI migration. Architected the Service Value Review governance cadence spanning 25+ stakeholders from frontline to C-suite. Sustained 95%+ SLA on 130+ concurrent Service Requests.

JPMorgan Chase130+ SRsSVR Governance95%+ SLA
2

Multi-Program Governance & CS Operations

At Akamai, I managed four concurrent InfoSec programs across 30–50+ stakeholders, tracking 265 compliance control narratives (82% complete by Q3). Designed executive dashboards that cut ad-hoc status requests ~40% and built an Action Item Tracker consolidating 100+ items/quarter with 25–30% on-time completion lift.

4 Programs265 ControlsExec Dashboards30-50+ Stakeholders
3

Full-Lifecycle SaaS Implementation

At Broward County, I led the end-to-end deployment of Bonfire B Pro across 20+ departments — discovery, requirements, configuration, UAT, training, go-live, and hypercare. Achieved 100% user adoption in 3 months with structured onboarding playbooks, change management, and SOW execution.

100% AdoptionFull LifecycleChange Management
4

AI-Augmented Workflows & Enablement

Fluent in Claude (Anthropic), Microsoft Copilot, Salesforce Einstein, and ChatGPT. Integrated AI-assisted workflows into TAM operations, PMO governance, and CS reporting to accelerate documentation, executive communication, and reporting cycles. This entire portfolio — including the auto-syncing job tracker — was built with AI.

Claude AICopilotSF EinsteinAI Builder
5

Military-Grade Execution & Secret Clearance

U.S. Army Staff Sergeant (SSG / E-6, NCO), direct people leader of teams of 7–10 soldiers, with 300+ personnel led on active duty. Managed a $2B+ property book at 100% accountability. Lean Six Sigma Green Belt — delivered $1.5M in cost savings. Active U.S. Secret Clearance. Mission-first discipline and the ability to execute under pressure.

$2B+ ManagedSecret ClearanceLean Six Sigma Green Belt
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🎯 What I Bring to Your Team

"I don't just manage programs — I build the systems that scale customer-facing teams. I use AI to accelerate delivery, design dashboards that eliminate noise, and build playbooks that turn every customer into a champion."
Strategy & Execution Implementation Lifecycle Management, Customer Program Governance, CS Ops Strategy & Process Design, Program Management & Audit Readiness, AI-Driven Workflow Architecture, Change Management at Scale, Executive Stakeholder Engagement (C-Suite/VP), NRR & Churn Analysis
Tools & Platforms Salesforce (Admin + AI Specialist), Oracle Cloud HCM, Gainsight, Totango, ServiceNow GRC, SAP Ariba, Jira, Confluence, Workfront, Power BI, Tableau, Smartsheet, Claude (Anthropic), Microsoft Copilot, Salesforce Einstein, ChatGPT
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🚀 Let's Build Something Together

I'm seeking an enterprise technology role where I can drive implementation management, customer program governance, CS operations design, and program leadership with AI-powered execution. Let's connect.