Why Hire Iyahannah?

The case for a customer success and program management professional who was built differently.

PMP® CSM® Salesforce Admin + AI U.S. Secret Clearance Army Veteran

Fort Lauderdale, FL · Fully Remote · Open to Relocation

The Full Case

The Experience

10+ years across enterprise CS, PM, and InfoSec — Oracle, Akamai, Broward County, Merck
Owned full customer lifecycle: onboarding, adoption, QBRs, escalation, executive relationships, renewal
Builds programs, dashboards, and trust that makes accounts renew and expand
Government, defense, pharma, SaaS — regulated, high-stakes environments

The Differentiators

Active U.S. Secret Clearance — unlocks cleared, CTJ-tagged, and gov-adjacent roles
U.S. Army Sergeant (92Y) — mission-first discipline, accountability under pressure
PMP®, CSM®, Salesforce Admin + AI, AZ-900 in progress
Unique intersection: enterprise CS depth + cleared PM + military accountability

The Commitment

Not looking for a job — looking for the right company to build with
"Power BI mom" — technology is personal, brings same investment to every customer
Continuous learning: AZ-900 active, PL-300 and ITIL 4 planned next
Selective, prepared, ready to contribute immediately

What I Bring

1. 10+ Years of Enterprise CS

Knows what good looks like at scale. Built and managed programs across Fortune 500 accounts.

2. Active Secret Clearance

Ready for cleared and gov-adjacent roles from day one. Vetted, trusted, immediate impact.

3. Army Discipline + PM Execution

Delivers on time, under pressure, without ego. Mission-focused accountability at every level.

4. Genuine Investment in the Mission

Wants customers to win. Brings personal ownership and energy to every engagement.

Ready to Build Immediately. Let's Connect.

No ramp time. No politics. Just results.

Credentials & Education

Certifications (Active)

PMP® (PMI)

CSM® (Scrum Alliance)

SFA (Salesforce Admin)

AI+ (Salesforce)

TS/S Clearance (DoD)

In Progress

AZ-900 (Microsoft Azure)

PL-300 and ITIL 4 planned next

Education

B.A. Interdisciplinary Studies

Florida International University (FIU)

Graduated December 2024

Professional Affiliations

South Florida PMI — Active Member

Alpha Kappa Alpha Sorority, Inc. — Lifetime Member

Beyond the Resume

48in48 Volunteer — Program Management Lead
Community-focused with track record of mentorship
Passionate about helping others succeed
Continuous learner and professional development advocate

Let's Build Something Great

Seeking fully remote senior-level Customer Success and Program Management roles. Open to relocation to DC or Atlanta.

📍 Location

Fort Lauderdale, FL
Remote / Open to Relocate

🔐 Clearance

Active U.S. Secret Clearance
Ready to Deploy

⚡ Availability

Immediately Available
No Notice Required

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