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✦ Professional Summary

Enterprise technology leader with 10+ years deploying SaaS platforms, governing multi-stakeholder customer programs, and designing the operational systems that scale customer-facing teams. At Oracle, owned end-to-end engagement for JPMorgan Chase (Fortune 10) across the full Oracle Fusion HCM Cloud platform through Redwood UI migration, sustaining 95%+ SLA on 130+ concurrent Service Requests across nine product areas and architecting the Service Value Review governance model spanning 25+ stakeholders. Concurrently led four security programs in Akamai's InfoSec PMO across 30–50+ stakeholders, tracking 265 compliance controls and designing dashboards that cut ad hoc requests ~40%. Previously delivered countywide Bonfire B Pro SaaS implementation across 20+ Broward County departments to 100% adoption in 3 months. PMP®, CSM®, Salesforce Administrator & AI Specialist, Lean Six Sigma Green Belt. Active U.S. Secret Clearance. U.S. Army veteran and current Staff Sergeant in the Reserves.

★ Selected Wins

◆ Core Competencies

☁ Experience

• Owned end-to-end engagement for JPMorgan Chase, a Tier-1 Fortune 10 financial services account, across the full Oracle Fusion HCM Cloud platform through Redwood UI migration, sustaining 95%+ SLA on 130+ concurrent Service Requests across nine product areas
• Architected the Service Value Review (SVR) governance cadence, replacing ad hoc data requests with standardized executive reporting on health, risk, and expansion spanning 25+ JPMC contacts from frontline users to C-suite
• Led configuration impact assessment, Redwood UI regression analysis, and post-release stabilization through Oracle Fusion quarterly releases (25C, 25D) across Performance, Goals, Talent Review, Succession, Career Development, Profile, Learning, Dynamic Skills, and Recruiting
• Resolved multi-month Sev-2 escalations (Recruiting Create Offer failures, Performance Goal API throughput, Talent Review dashboard errors, Position Succession Plan linking) by coordinating Oracle Development, Support, and JPMC technical teams across release cycles
• Owned Section 508, ADA, and WCAG 2.1 AA accessibility compliance program across the JPMC Oracle Fusion HCM Cloud platform
• Led recurring EBRs, SVRs, and steering reviews; ran RAID and decision logs that routed multi-month escalations to the right level of technical leadership
• Mentored newer TAMs on enterprise account strategy; integrated AI-assisted workflows (Microsoft Copilot, Claude, Salesforce Einstein) into resolution documentation and reporting cycles

🔒 Experience

• Primary operational liaison for Akamai's InfoSec portfolio across 30–50+ stakeholders spanning Security Engineering, GRC, Compliance, Risk, and executive leadership
• Managed four concurrent security programs (Assessment Execution Reviews, Controls Testing, InfoSec Metrics, Risk & Cyber Dashboards) delivering on-time against compliance and audit commitments
• Designed two executive-facing performance dashboards that reduced ad hoc leadership status requests ~40% and improved real-time program visibility
• Built a centralized Action Item Tracker consolidating 100+ items per quarter with clear ownership, deadlines, and escalation paths, increasing on-time completion 25–30%
• Tracked 265 compliance control implementation narratives (82% complete by Q3), coordinating attestation reviews between ISOC, GRC, and Security Engineering for audit readiness
• Facilitated weekly steering reviews and quarterly InfoSec leadership readouts; standardized status, risk, and decision logs adopted across the four programs
• Served as cleared resource on FedRAMP-relevant program work given active U.S. Secret Clearance

🏛 Experience

• Ran the full procurement lifecycle (solicitations, vendor evaluation, award recommendations, contract management, renewals, protest response) inside a nationally accredited centralized Purchasing Division serving 60+ County agencies
• Owned end-to-end Bonfire B Pro SaaS deployment across 20+ county departments as a named project (discovery, configuration, UAT, training, cutover, hypercare, adoption), delivering 100% on-time milestones and 30% operational efficiency improvement
• Designed and ran a structured onboarding and enablement program (role-based training, live workshops, user guides) achieving 100% user adoption in 3 months and 25% reduction in reporting errors
• Built standardized configuration, intake, and reporting frameworks adopted as the baseline across procurement and operations; introduced operational KPIs for ongoing performance management
• Coordinated cross-functional delivery across Legal, IT, Finance, Engineering, and Operations leadership; produced executive briefings translating technical, contractual, and regulatory detail into clear milestones
• Lead/mentor for junior buyers; supported County emergency and disaster procurement, expediting contracts and logistics resource management during activations

💊 Experience

• Primary internal liaison for enterprise SAP Ariba rollouts and Agile transformation initiatives across global procurement; coordinated stakeholders end-to-end from requirements through adoption
• Improved procurement cycle times by 20% and approval cycle times by 25% via configuration redesign, custom workflow automation, and post-go-live process tuning
• Partnered with engineering and operations leads on Agile transformation (sprint planning, retrospectives, backlog grooming) to operationalize new SAP Ariba workflows
• Built executive Power BI and Excel dashboards on Ariba spend data, reducing project cost overruns by 10% through proactive risk identification

⭐ Experience

• Staff Sergeant (SSG / E-6, NCO), U.S. Army Reserves — direct people leader of teams of 7–10 soldiers, accountable for performance management, training, mentoring, and readiness; previously led and mentored 300+ personnel on active duty
• Managed a $2B+ property book with 179–250 active line items using SAP GCSS-Army, maintaining 100% accountability across all federal inspections and audits
• Applied Lean Six Sigma to deliver $1.5M in cost savings, exceeding the original $1M target by 50% through root cause analysis and sustained process optimization
• Active U.S. Secret Clearance • Honorable Discharge from Active Duty

🛠 Technical Proficiencies & Certifications

🎓 Education & Community

Leadership & Community