IYAHANNAH

Enterprise Customer Success & Program Manager

PMP® CSM® Salesforce Admin AI Specialist TS/S Clearance

Army Veteran · Fort Lauderdale, FL · Open to Remote & Relocation

linkedin.com/in/iyahannah

Who I Am

"I bridge the gap between enterprise technology and the humans who use it."

10+ years 5 certifications TS/S active clearance

Customer Obsession

Executive relationship management, QBRs, and success planning that drives retention and growth

Program Delivery

Full lifecycle PM: charter, WBS, risk registers, and stakeholder alignment

Data-Driven Decisions

Power BI dashboards, Salesforce reporting, and executive metrics that matter

Cross-Functional Leadership

Rallying teams across departments toward shared goals with military precision

Core Strengths

Customer Success & Retention

Executive relationship management, QBRs, success planning, NPS improvement

Program & Project Management

Full lifecycle PM: charter, WBS, risk registers, stakeholder alignment

Security & Compliance Programs

InfoSec program management, FedRAMP familiarity, DoD/Gov environments

Data Analytics & Reporting

Power BI dashboards, Salesforce reporting, executive metrics

Cloud & SaaS Platforms

Oracle, Akamai, Salesforce, Jira, ServiceNow, Microsoft 365

Leadership & Military Discipline

U.S. Army Sergeant (92Y), team leadership, SAP/GCSS-Army

Career Journey

U.S. Army

2016–2022 · SGT, Logistics Manager

Merck

2022–2023 · Procurement Analyst

Broward County

2023–2024 · Manager, Procurement Ops

Akamai

2025–2026 · InfoSec PM (Contract)

Oracle

2025–Now · Tech Account Manager

Florida International University

B.A. Interdisciplinary Studies · December 2024

Technical Account Manager

Oracle · Jan 2025 – Present · Remote

Primary technical advisor for enterprise Oracle Cloud customers, driving adoption and success

Primary technical advisor for enterprise Oracle Cloud customers
Owns weekly SR meetings, manages escalations, and ensures resolution
Drives executive relationships with QBRs and data-driven roadmap recommendations
Mitigates at-risk accounts through proactive customer health scoring
Collaborates with Sales, Engineering, and Product teams for customer alignment

InfoSec Program Manager

Akamai · Jan 2025 – Mar 2026 · Remote (Contract)

Led cross-functional information security programs spanning policy, vendor risk, and compliance

Led cross-functional InfoSec programs: policy, vendor risk, compliance initiatives
Managed program intake and tracking using Jira for visibility and accountability
Coordinated with Legal, Engineering, and Compliance teams across enterprise
Built executive-facing dashboards for stakeholder reporting and metrics
Managed FedRAMP-adjacent workstreams and compliance requirements

Earlier Roles

Manager, Procurement Operations

Broward County Government · Apr 2023 – Dec 2024

Cloud procurement platform implementation across 20+ departments
Achieved 100% user adoption within 3 months, reduced reporting errors by 25%

Procurement Analyst

Merck · Jan 2022 – Apr 2023

Led SAP Ariba rollouts, improved procurement cycle times by 20%
Built Power BI dashboards, reduced cost overruns by 10%

Logistics Manager

U.S. Army · Jan 2016 – Jun 2022

Managed SAP/GCSS-Army systems overseeing millions in government assets
Honorable Discharge with distinction

Credentials & Certifications

PMP®

Project Management Institute · Active

CSM®

Certified Scrum Master · Scrum Alliance · Active

SFA

Salesforce Admin · Active

AI+

Salesforce AI Specialist · Active

AZ-900

Microsoft Azure Fundamentals · In Progress

TS/S

Top Secret / SCI · U.S. Department of Defense · Active

Education & Affiliations

B.A. Interdisciplinary Studies · Florida International University · December 2024

South Florida PMI · Alpha Kappa Alpha Sorority, Inc.

"Let's Build Something Great."

Seeking fully remote senior-level Customer Success and Program Management roles

LinkedIn: linkedin.com/in/iyahannah

Location: Fort Lauderdale, FL

Status: Open to Remote & Relocation

Clearance: Active U.S. Secret Clearance

Ready to impact at scale